GOT QUESTIONS?
If our FAQ’s can’t answer them, feel free to drop us a mail!
Which payment methods do you accept?
We accept all major credit and debit cards as well as Zapper.
We can also accept EFT’s. Please email your order to hello@uluunderwear.com and we will send you our banking details.
Currently we only sell online so you’ve come to the right place!
Shipping to major areas within South Africa will take 5 to 7 working days. Delivery to remote or outlying areas could take up to 10 working days. If your parcel has not arrived within this time, please contact us and we will follow up with our courier service.
PLEASE NOTE: We cannot be held liable for incorrect delivery details being provided, as well as for items being returned as a result of non-collection by the purchaser.
We aim to make products that you will love wearing and would love you hear your feedback and suggestions. Here is a link to our quick ULU Underwear Survey form, or feel free to drop us a mail on hello@uluunderwear.com.
Due to hygiene reasons our undies (excluding bralettes) cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to get in touch so we can replace it. Please email hello@uluunderwear.com and we will gladly assist.
Our courier delivers throughout South Africa at a cost of R80 per parcel. However, if your order is R800 or over, we’ll ship it to you for free.
You will need a physical address for all shipping within South Africa.
Please contact hello@uluunderwear.com with your business name and location and we will supply you with the information on becoming an ULU Underwear distributor.
| XS | S | M | L | XL | |
| UK/AUS | 4-6 | 6-8 | 8-10 | 10-12 | 12-14 |
| USA | 0-2 | 2-4 | 4-6 | 6-8 | 8-10 |
| Europe | 32-34 | 34-36 | 36-38 | 38-40 | 40-42 |
| Hip (cm) | 84-89 | 90-95 | 96-102 | 103-108 | 109-114 |
| Waist (cm) | 58-64 | 65-70 | 71-76 | 77-83 | 84-89 |
BRALETTE
| XS | S | M | L | XL | |
| Under bust band size | 30 | 32 | 34 | 36 | 38-40 |
| Measurement in CM | 63-67 | 68-72 | 73-77 | 78-82 | 83-92 |
BOXER BRIEFS
| S | M | L | XL | |
| Pants size | 28-30 | 32-34 | 36-38 | 40+ |
| Waist (cm) | 76-81 | 81-86 | 86-91 | 91-100 |
HOW TO MEASURE
BUST: Measure at the fullest part of your bust while wearing a normal bra, by placing the tape measure under your arms and around your back and bust.
HIP: Measure around the fullest part of your bum, about 20cm below your natural waist.
WAIST: Measure around the narrowest part of your waistline.
If you are in between sizes we suggest sizing up if you prefer a looser, more forgiving fit. If you would like a more snug fit, size down. Like most underwear, and given the lightweight fabric of our garments, our garments can tend to stretch over time.